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OUR CUSTOMER REVIEWS
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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
315 ratings and 144 comments received in the last 90 days.
06 November 2024
Kept informed of the process throughout
04 November 2024
It was a pleasant experience from my first meeting with Tomiwa Adelaja (in Sales) to the actual handover with Tara Basal - very smooth and all of my questions were answered.
18 October 2024
We were very satisfied with BMW Ruxley. Sergio and Tara kept us well informed on the process of our new car. When the car arrived Tara Bansal carried out the hand over and showed us how everything worked in a very efficient and knowledgeable way.
09 October 2024
Nice friendly staff
02 October 2024
Again Serge was outstanding throughout
01 October 2024
Purchase and delivery was perfect
01 October 2024
They was very helpful and got everything done with out issues
28 September 2024
Good organisation and useful advice.
03 September 2024
Tara was amazing with the handover and gave me a good vehicle hand over!
29 August 2024
Everything explained clearly
28 August 2024
Great customer service from an advisor who had good knowledge of the product. Tara kept in touch with me throughout the process ensuring I was always updated.
27 August 2024
Sales at Stephen James, Ruxley are fantastic. I have always enjoyed the experience of buying a new car from them and this time was no different. Tara was brilliant post sales.
21 August 2024
Good sales process. Really nice people.
20 August 2024
The staff were attentive and knowledgeable provided clear, concise answers to all my questions
13 November 2024
It's all about the people and person attitude which is great at any of the times I have taken my car for service. The gentlemen at Ruxley has always been great in attending to my car service needs. And I have always been completely satisfied.
13 November 2024
I've never had an unpleasant moment anytime that I've visit, everyone is always super helpful
13 November 2024
Vehicle service performed punctually and efficiently on the agreed date. Reception staff and technicians are friendly, customer focused and efficient. Team demonstrates knowledge of customer and vehicle.
13 November 2024
Only thing that stopped it from being a 5* is they over ran on time so I had to pick it up the following morning.
12 November 2024
Very happy with the service.
10 November 2024
Excellent preparation and front desk ba ked up by solid performance. Helpful advice on dascams as a result of which I shall be requesting I fitting a dashcam
10 November 2024
totally satisfied - beyond expectations
09 November 2024
Communication was excellent and everything was easy to sort out
09 November 2024
Amazing
08 November 2024
Ultimately good service and work carried out well.
06 November 2024
Again was excellent experience, staff were friendly and polite at all times and answered all questions we had.
06 November 2024
I was very satisfied with the service very quick and clean work.
05 November 2024
seamless organisation
05 November 2024
Overall.happy
05 November 2024
Knowledgeable friendly and welcoming staff
04 November 2024
We hit a bit of a miscommunication at the beginning but pretty satisfied with the results
04 November 2024
++++++++
03 November 2024
Cannot fault at all.
03 November 2024
Very satisfied
02 November 2024
I have received outstanding service for nine years and this occasion was exactly the same.
01 November 2024
Was completely happy with the service provided.
31 October 2024
When I wantd to know something the mechanic came out to see me and answered my questions brillant
31 October 2024
The service department explained what was required and showed me the breakdown of the cost of the work. The service offered included a vehicle check with a video recording and a complimentary car wash .
31 October 2024
Had service and recall (EGR coolant). When working on the recall bolts sheered off and having drilled new holes the manifold needed replacing and was not in stock. Got car back and my wife had to drive off with a battery low warning.
30 October 2024
Job not completed properly.
30 October 2024
Professional services
29 October 2024
When dropping off the car the young lady was very happy and polite, dealt with all the issues, promised the car would be ready next day and it was , only short fall is the lack of curtesy cars available, Ruxley is not the easiest place to get to,
29 October 2024
I asked if during the service the engineers could turn off the service reminder lights. They assured me it would all be done. It wasn't, my car still thinks it needs a service, which I find very annoying after paying£420
29 October 2024
The staff were extremely helpful and kept me informed every step of the way
28 October 2024
I was looked after by Michael who was very professional and accomodating. The work was completed quickly and I received a call within a few hours to collect my car. The sevice at Stephen James at Ruxley is excellent.
28 October 2024
Nice and friendly staff. Job was done well and car was ready as scheduled.
26 October 2024
Friendly helpful staff
26 October 2024
All work as agreed The standout person is the employee who does the valet cleaning. There work is so appreciated
26 October 2024
Very helpful and courteous and attentive staff. Amarked improvement from my last visit
24 October 2024
Easy to book and could accommodate a Saturday.
22 October 2024
Good atmosphere
22 October 2024
Everybody is friendly. That's proper customer service!
21 October 2024
Friendly staff and I loved the video you made of the car
21 October 2024
Very good service and people. Well looked after
20 October 2024
Happy to help attitude nice people
20 October 2024
Good Good
19 October 2024
Received a text saying cost would be £1200, then we were told the work was covered by warranty by we still had to pay £198 & it took 2 days
19 October 2024
Daniella in service reception was super friendly, professional and helpful. A massive credit to the dealership
18 October 2024
Danniella was friendly and informative throughout our visit
17 October 2024
Very helpful staff.
17 October 2024
The service team were polite, friendly and efficient.
17 October 2024
Despite the cost of repairs I can't fault the service
16 October 2024
Great service as always from Daniella and the rest of the team and my car came out looking good as new. Even went beyond and refilled air in the tyres. Cheers guys!
15 October 2024
1 - The after care is good. 2 - The service was prompt 3 - The staff were kind and attentive. 4 - The waiting area was clean organised and had Wi-Fi
14 October 2024
On time, very warm staff members and you know your car is in good hands
14 October 2024
N.A
14 October 2024
Because the hole experience was very good from start to finish but your parts department needs a little shake up stood there for about 10 minutes before someone came and served and that was after ringing the bell a few times someone finally came
12 October 2024
As previously mentioned great service from start to finish
11 October 2024
Was disappointed that works took longer than expected nonetheless given the situation the team provided a courtesy vehicle which helped. I do have to mention Brad from the service team was very good whereby he took the time to explain the issue.
10 October 2024
Because the recent service I have received was perfect and was kept up-to-date until collection of the vehicle.
09 October 2024
Excellent experience
09 October 2024
My issue was resolved
09 October 2024
Friendly, helpful staff, efficient service which included video of the vehicle inspection.
09 October 2024
Great service from entering the store to leaving.
08 October 2024
I was very impressed with the service provided by Daniella who was professional and welcoming, providing me with the confidence that my wheel repairs would be dealt with to a high standard and l was able to make a booking easily.
06 October 2024
All work carried out satisfactorily
06 October 2024
Work was good
06 October 2024
Good service
04 October 2024
Great communication and service f
03 October 2024
Part of service plan
30 September 2024
Everything was efficiently and professionally processed.
30 September 2024
Received a great service and customer experience
30 September 2024
As above, always good service & exceptional service on my last visit. I have already sent direct feedback to the customer service email address & this was passed on to Amber at Ruxley.
29 September 2024
Quick efficient great job
29 September 2024
Staff members always helpful. And technicians expertly trained.
29 September 2024
Great experience
28 September 2024
All good
28 September 2024
Very helpful staff
27 September 2024
Very happy with the work
25 September 2024
Quality of work
25 September 2024
The service team are so good and efficient and you always get exactly what you want and need from them
25 September 2024
An extraordinary effort was made to mske this service extra special Everything went very well
25 September 2024
Very satisfied and a happy customer, great team of people at Ruxley BMW
25 September 2024
Everything done and shown film of car underneath so we could see what it looks like. All was well.
24 September 2024
Excellent allround service
24 September 2024
Customer service from Lewis , dean and Robert was impeccable Blackheath branch
23 September 2024
Very professional
22 September 2024
Friendly, quick and efficient
22 September 2024
Paul was great at the Bodyshop.
22 September 2024
From the second I walked in to the building I was greeted straight away led to a desk filled out the necessary paper work and was finished within minutes which I thought was very efficient
21 September 2024
Work was completed very quickly and I was able to pick my car up before the end of the day. Very satisfied with the work carried out - cosmetic repair via a care plan insurance.
19 September 2024
As above, good old fashioned customer service with a smile
19 September 2024
Not satisfied as price charged was extortionate
19 September 2024
Was a VIP sale day. So enjoyed the walk around looking at the new models
18 September 2024
I think the sales team is excellent until the sale is complete and then things start going downhill.
18 September 2024
Same reason as above
18 September 2024
Dealt with the issue with my car very quickly and efficiently.
18 September 2024
Poor service! I was not told till I dropped the car that it could take two days, someone called me later in the day to say it would be needed for two days. I asked for a courtesy car and was told someone would call me back no one did.Bad cust service
17 September 2024
Great service received from Stephen James Ruxley.
16 September 2024
Always helpful
16 September 2024
Please see above.
16 September 2024
Faultless
16 September 2024
Good customer service
13 September 2024
I am satisfied with the work without any issues. However, upon inspection the rear brake pads/disc needed replacing. I would expect BMW to contact the lease company for authorisation and carried out the work as I mentioned when I originally booked.
13 September 2024
As per above, all issues rectified and kept up to date in a timely manor.
12 September 2024
So easy to use and staff very friendly
12 September 2024
After an initial hiccup the two occasions I've had to bring my car in everything has been fine.
11 September 2024
always great service from Ruxley, there staff know how to go above and beyond, they are champions in customer care
11 September 2024
Very good, although expensive
11 September 2024
could not have asked for a better service thank you
11 September 2024
Well informed and fast
10 September 2024
From the front desk to the parts and service department, everyone seemed cordial and amiable. The staffs were very easy to talk to and most importantly, they are good listeners
09 September 2024
As explained the service was fully explained and I had a call to run through what was spotted during the vehicle heath check, so very happy with the service.
09 September 2024
All I needed to deliver my car ! Everything was done by your team!
09 September 2024
Polite staff attentive and they keep you advised as things progress.
04 September 2024
Daniel was amazing
03 September 2024
Carried out to my satisfaction.
03 September 2024
Friendly welcome from the receptionist as well as the service advisor
02 September 2024
Very good service would recommend to family and friends.
01 September 2024
Effortless and great team
29 August 2024
Really looked after by Amber and the team she went above and beyond in terms of customer service. No faults found with my car and a smooth and easy experience overall.
29 August 2024
Always great service and attention at this location.
29 August 2024
Everything went very smoothly. Bradley looked after me very well and was very efficient and kept me informed.
29 August 2024
Prompt
28 August 2024
From start to finish made to feel very welcome and at ease. Excellent service.
26 August 2024
On a service plan now which seems a good idea
26 August 2024
Daniela is amazing and has gone above and beyond. After issues with Bromley Stephen James, she has rectified the poor service I received there.
26 August 2024
Danny and Amber on reception were great, friendly and competent.
25 August 2024
Prompt, helpful and professional
24 August 2024
Bradley has always been exceptional, extremely professional and very helpful
23 August 2024
Helpful and polite
22 August 2024
Perfect with no issues or delays
20 August 2024
See above, surely the same question?
20 August 2024
Easy booking system, let me know what needed doing etc
07 November 2024
Despite the car not being available when previously advised the service has always remained exceptional.