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Always good service although can be hectic when busy.
It's just a fact that needs to be expressed.
I brought my car in a few days before the start of November. There were some service requirements due for November which I asked to be completed and a part of this was not, which means I have to take additional time out of work to bring it in again.
Great customer care Great service
Could have some loan cars on standby for walk in customers maybe
Excellent friendly and knowledgeable staff who go the extra mile to make sure that buying a car is as easy as possible for their customer.
No one spotted that I needed a new monitor.
Service manager kept me up to date with progress, which allowed me to work round having no car ....
Again the staff were helpful and kept us updated with the progress, they booked us in at a time that suited us and not just when it suited themselves.
Professionalism of the staff work well done
Good service and felt welcomed
The lack of knowledge shown by the engineer, reduced the trust I have with bmw engineers completely.
Quick response in booking in car and fast fix
The service is as always very good but we do not expect to pay for these things being as we have a service pack
Car ready for collection pretty much when expected. Black finger mark on n/s pillar, (inside)
They're all nice people
Brilliant service, I thought the virtual tour of the car was an excellent idea.
Nice easy process and very happy with the car
Quick, efficient, good communication
Long wait to be seen for my MOT appointment (30 mins), not many staff, who seemed not the most interested. Was told a previous service's history could be downloaded from BMW servers onto car iDrive system, but this hasn't been done
I am not happy that the booking you make online is not feed in to the service department correct. Which landed in a £750 bill which should have been £250.
Quite a long wait this time, not usually quite so long.
They are always polite and answer my questions when required
The car was not washed
I am happy with my experience. Only downside was they were unable to drop me to my place in Dartford
Professional and efficient service
Overall happy though i would have appreciated a quick diagnosis check as the fault was a small electrical one for the rear seat but it meant travelling with spare car twice in day for 15 miles ie 60 in total , so waiting to have a diagnosis better
Got told after my airbag recall was done that workshop loved my car it was a E39 530i with private plate
good service but no biscuits for my tea
Staff were helpful.
Everything completed to my satisfaction.
Polite staff, efficient and return of vehicle in washed valid condition
Great customer care team
Good customer service
The detailed report of my service was satisfying. I had some questions about the sat nav and a member of the staff came from his desk to sit with me in my car, after the service, to sort out my concerns.
The service rep was very helpful when I asked about next service and warranty expiry.
Smooth booking procedure, customer care when dropping the car off, fab courtesy car, good email feedback on the health of care after problem had been solved.
I've dealt with lots of dealerships and had lots of cars. Bmws easy to use and easy to deal with
I am happy to give this answer
the cost of the brake pads was more expensive than i thought it would be.
The rattle was fixed and the software update done but the interaction with staff members left much to be desired
Mark fuller was friendly and made me feel at home whilst he explained what was going to happen. He also took the time to answer my questions regarding the car. Excellent service at reception (Ruth)
I was fairly satisfied after having an MOT and then advised of an oil leak. The oil leak was covered under warranty however once this work was completed and I collected my car from BMW. The following morning I discovered oil patches on my drive way?
This was a BMW recall for a specific exhaust cooler and had been booked 6 weeks in advance, but the part was not in stock and the car was out of my possession all Friday until Monday morning. No compensation was offered other than come&collect rental
Car booked in on the day I requested, carried out while I waited in quick time
Car serviced in time given. Polite and reassuring staff.
Again the service was fantastic
I had to take my new car in numerous times. Sometimes for the same fault. I'm happy with the staff.
Honest and helpful staff
Even out of warrantee the parts were subsidised by BMW. I cannot imagine any other manufacturer doing the same
The car was not cleaned inside or outside. You used to to do it before.
Would have liked a free courtesy car as they used to.
Never had any problems.
Good communication and explanation
Service and recall handled well.
As above.No apology and car wash not great, especially the wheels.
From the purchase of my BMW and over the last ten years, I have always received first class service from Stephen James, Ruxley. In recent times, however, cost considerations have regrettably obliged me to transfer to a local, non-franchised garage.
Would be higher score but 90 minute quoted time was exceeded by more than 30 minutes
Vicki was nice and extremely courteous
Extremely good service. The young lady who helped was knowledgeable and gave good advice. Even when 2 cars fell through she still persisted until we finally got the one we wanted.
Good service and polite.
because im very happy
Apart from the mileage thing mentioned, the service was pretty good. One thing I would give a negative comment for and that's the application of the paint protection coat, it looked hurried, I can see swirls - at £400 I expect better.
Alex Ferguson must be singled out for her professionalism, expertise, she was extremely helpful and kept me updated between the original appointment and delivery. First class.
everything went smoothly
Nathan Jobson was brilliant
Again because of the overall experience within the dealership and the product being so nice.
I will be sending an email with the reasons for my dissatisfaction
The whole process was easy enough. Unfortunately there has been slight issue with the aircon not working properly, which the car will be going back in for this week. Apears to have been missed in the pre delivery checks
You can track anything these days but I find it had to believe BMW didn't know where my car was !