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ABOUT STEPHEN JAMES RUXLEY.

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Paul Chitty

Used Car Manager

Simon Hughes

Business Manager

Billy Eastwood

Loyalty Manager

Peter Ebeling

Local Business Development Manager

Dave Shivshankar

Sales Executive

Alex Ferguson

Sales Executive

Adam Lenton

Sales Executive

Gary Speight

Sales Executive

Luke Cufley

Sales Executive

Nathan Jacobson

Sales Executive

Phillip Lyon

Sales Executive

Rob Smirke

Sales Executive

Sam Small

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Always good service although can be hectic when busy.

Service

It's just a fact that needs to be expressed.

Service

I brought my car in a few days before the start of November. There were some service requirements due for November which I asked to be completed and a part of this was not, which means I have to take additional time out of work to bring it in again.

Service

Great customer care Great service

Service

Could have some loan cars on standby for walk in customers maybe

Service

Excellent friendly and knowledgeable staff who go the extra mile to make sure that buying a car is as easy as possible for their customer.

Service

No one spotted that I needed a new monitor.

Service

Service manager kept me up to date with progress, which allowed me to work round having no car ....

Service

Again the staff were helpful and kept us updated with the progress, they booked us in at a time that suited us and not just when it suited themselves.

Service

See above

Service

Professionalism of the staff work well done

Service

Good service and felt welcomed

Service

The lack of knowledge shown by the engineer, reduced the trust I have with bmw engineers completely.

Service

Quick response in booking in car and fast fix

Service

Great service

Service

The service is as always very good but we do not expect to pay for these things being as we have a service pack

Service

Car ready for collection pretty much when expected. Black finger mark on n/s pillar, (inside)

Service

They're all nice people

Service

Good service..

Service

Brilliant service, I thought the virtual tour of the car was an excellent idea.

Service

Nice easy process and very happy with the car

Service

Quick, efficient, good communication

Service

Long wait to be seen for my MOT appointment (30 mins), not many staff, who seemed not the most interested. Was told a previous service's history could be downloaded from BMW servers onto car iDrive system, but this hasn't been done

Service

I am not happy that the booking you make online is not feed in to the service department correct. Which landed in a £750 bill which should have been £250.

Service

Quite a long wait this time, not usually quite so long.

Service

They are always polite and answer my questions when required

Service

The car was not washed

Service

As above

Service

I am happy with my experience. Only downside was they were unable to drop me to my place in Dartford

Service

All good

Service

Professional and efficient service

Service

Overall happy though i would have appreciated a quick diagnosis check as the fault was a small electrical one for the rear seat but it meant travelling with spare car twice in day for 15 miles ie 60 in total , so waiting to have a diagnosis better

Service

Got told after my airbag recall was done that workshop loved my car it was a E39 530i with private plate

Service

good service but no biscuits for my tea

Service

Staff were helpful.

Service

Everything completed to my satisfaction.

Service

Polite staff, efficient and return of vehicle in washed valid condition

Service

Great customer care team

Service

Good customer service

Service

The detailed report of my service was satisfying. I had some questions about the sat nav and a member of the staff came from his desk to sit with me in my car, after the service, to sort out my concerns.

Service

The service rep was very helpful when I asked about next service and warranty expiry.

Service

Smooth booking procedure, customer care when dropping the car off, fab courtesy car, good email feedback on the health of care after problem had been solved.

Service

I've dealt with lots of dealerships and had lots of cars. Bmws easy to use and easy to deal with

Service

I am happy to give this answer

Service

the cost of the brake pads was more expensive than i thought it would be.

Service

The rattle was fixed and the software update done but the interaction with staff members left much to be desired

Service

Mark fuller was friendly and made me feel at home whilst he explained what was going to happen. He also took the time to answer my questions regarding the car. Excellent service at reception (Ruth)

Service

I was fairly satisfied after having an MOT and then advised of an oil leak. The oil leak was covered under warranty however once this work was completed and I collected my car from BMW. The following morning I discovered oil patches on my drive way?

Service

This was a BMW recall for a specific exhaust cooler and had been booked 6 weeks in advance, but the part was not in stock and the car was out of my possession all Friday until Monday morning. No compensation was offered other than come&collect rental

Service

Car booked in on the day I requested, carried out while I waited in quick time

Service

Car serviced in time given. Polite and reassuring staff.

Service

Again the service was fantastic

Service

I had to take my new car in numerous times. Sometimes for the same fault. I'm happy with the staff.

Service

Honest and helpful staff

Service

Even out of warrantee the parts were subsidised by BMW. I cannot imagine any other manufacturer doing the same

Service

The car was not cleaned inside or outside. You used to to do it before.

Service

Would have liked a free courtesy car as they used to.

Service

Never had any problems.

Service

Good communication and explanation

Service

Service and recall handled well.

Service

As above.No apology and car wash not great, especially the wheels.

Service

From the purchase of my BMW and over the last ten years, I have always received first class service from Stephen James, Ruxley. In recent times, however, cost considerations have regrettably obliged me to transfer to a local, non-franchised garage.

Service

Would be higher score but 90 minute quoted time was exceeded by more than 30 minutes

Service

Professional staff.

Service

Vicki was nice and extremely courteous

Service

Extremely good service. The young lady who helped was knowledgeable and gave good advice. Even when 2 cars fell through she still persisted until we finally got the one we wanted.

Sales

very

Sales

Good service and polite.

Sales

because im very happy

Sales

Apart from the mileage thing mentioned, the service was pretty good. One thing I would give a negative comment for and that's the application of the paint protection coat, it looked hurried, I can see swirls - at £400 I expect better.

Sales

Alex Ferguson must be singled out for her professionalism, expertise, she was extremely helpful and kept me updated between the original appointment and delivery. First class.

Sales

everything went smoothly

Sales

Very good

Sales

Nathan Jobson was brilliant

Sales

Again because of the overall experience within the dealership and the product being so nice.

Sales

I will be sending an email with the reasons for my dissatisfaction

Sales

The whole process was easy enough. Unfortunately there has been slight issue with the aircon not working properly, which the car will be going back in for this week. Apears to have been missed in the pre delivery checks

Sales

You can track anything these days but I find it had to believe BMW didn't know where my car was !