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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
226 ratings and 127 comments received in the last 90 days.
16 May 2025
Completely Satisfied.
13 May 2025
When I collected my car, the lady who dealt with my handover was very professional and knowledgeable. She was able to answer any questions I had about the new car and the controls. I was very satisfied with this service.
07 May 2025
It was an easy experience and i was very satisfied
06 May 2025
Chloe & Serge were extremely helpful and kept me updated throughout the process.
30 April 2025
Staff were all very polite and helpful from the first enquiry to the actual hand over of the vehicle. Always kept me updated on the progress of the vehicle.
19 April 2025
Both the sales process with Carl and the pick up process with Chloe was brilliant. Couldn't fault either. Sergio could have handled the miscommunication better on the original pick up date - I had to call to find out it wasn't possible on the day.
17 April 2025
No nonsense best deal straight away. Daniel kane and Sergio made sure the car was delivered on the day I wanted it even tho it was near impossible to do so.
09 April 2025
I was kept informed at all times, made to feel comfortable and the process was smooth.
02 April 2025
Sales Assistant Clive Ankomah was really helpful, proactive and friendly throughout my purchase and his efforts were very much appreciated. The manager Sergio Garaguso was also very pleasant to deal with and helpful. Very smooth process throughout
01 April 2025
Stephen James Ruxley is local to me, which makes it the default choice. The team at the dealership have always been very accommodating and keen to meet my needs. I am a happy repeat customer.
20 March 2025
Everything went well from Purchase to reception
19 March 2025
All was done in time for March
18 March 2025
Ease of doing business and handover was very thorough. Very accommodating.
15 March 2025
As always through many years experience dealing with Ruxley the professionalism, respect and attitude of staff make the experience one of pleasure.
13 March 2025
Excellent service from everyone involved
12 March 2025
Friendly staff kept me updated to date and the car was turned out brilliant
12 March 2025
The advice and support through the purchasing process from our sales advisor Danny was very good. Collection was made easy by the friendly and helpful collection advisor the only disappointment was not getting the full unveiling experience.
21 May 2025
Great service, kept me updated on the progress of works
20 May 2025
I was satisfied with the service on the day but less so with the person I spoke to when booking my appointment. I thought they were not very helpful.
17 May 2025
Been with BMW for 14years never let me down
17 May 2025
Rang me promptly explaining everything great customer service and washed my car
16 May 2025
Really good service
15 May 2025
I was attended to promptly and the entire service took less time than I had anticipated especially as I had just come from a night shift. The staff were kind, efficient and friendly. The courtesy car wash made my car gleam.
13 May 2025
I asked for the tyre that was replaced to be examined to establish the reason for the blow-out I suffered on the M25 motorway last week. Clearly, my initial request did not reach your service personnel on time - see below.
13 May 2025
Poor communication with customers , not returning my calls on a timely manner , wrong tyre changed which was reported as soon as I got home after collecting, this was reported and still not resolved
12 May 2025
Very good, well looked after by everyone of your team.
10 May 2025
Staff were extremely helpful. Nothing seemed too much trouble.
08 May 2025
Always fantastic
07 May 2025
Very satisfied work completed in under an hour
07 May 2025
Completely seamless service every time!
06 May 2025
Booked brake service repair but then 48 hours before oil service warning light appeared and were able to accommodate all on same day
05 May 2025
Efficient
04 May 2025
As above
01 May 2025
Good communication
30 April 2025
Always the best attention given
29 April 2025
I was very happy
29 April 2025
Disappointed the dents in my bumper caused by the auto park system couldn't be repaired, but was grateful to get a discount off the service as a goodwill gesture.
27 April 2025
Came in for a small service and waited, completed in hour and half.
26 April 2025
Despite the major redevelopment work my service consultant greeted me sorted the parking and booked my car in quickly. The work was completed well within the time frame I was given and the pick up as smooth as the check in by the same cheerful member
23 April 2025
Quick and easy MOT.
23 April 2025
Not happy. Went for recall and full service booked a moth in advance. Had a call and car had to stay for an extra 24h because they didn't have the parts, a week after system wasn't updated and after a full service didn't even check tyres pressure
21 April 2025
Very good service
20 April 2025
Seen on time
20 April 2025
Bradley went above and beyond when my car wasn't washed or vacuumed post - full service. very appreciative of his efforts to sort everything out.
19 April 2025
Waited 2 hours to be told airbags didn't need changing but to be fair some of that time taken up by requested car wash
19 April 2025
Very satisfied No complaints
18 April 2025
I was asked if I would like the car cleaned but it had not been cleaned on my return to pick up
16 April 2025
I have always had very good service at this branch
16 April 2025
despite giving exact specification of the tyres on the car and asking for the same to be fitted, the wrong spec was fitted. That said, Michael agreed to replace them and correct spec were fitted the following week so just inconvenience of 2 visits.
16 April 2025
Good customer service
15 April 2025
Lovely people
14 April 2025
Service very good but was promised a call back from technician which I never received.
13 April 2025
There is Nothing Wrong to Say
13 April 2025
Again while it took a while to resolve issue Had a car Was even offered a bigger one if needed Kept informed by Bradley lol
13 April 2025
As stated above it was professional service at its very best. Stephen James Ruxley pay great attention to their customers in my opinion from the least to the greatest. They treat everyone with the desired level of importance.
13 April 2025
i was not satisfied at all because not only i couldn't get through to customer service and finally when i did i had to wait over a month to get it booked
13 April 2025
Excellent customer service whilst the staff are working under difficult circumstances
12 April 2025
Done on time as agreed All queries answered No problems encountered so far
12 April 2025
The service is always top notch, however I needed a new tyre ordered and it had not been pumped so the in car sensor would not allow the tyre pressure to reset. I had to return twice for the car to be taken back to the tyre guys to look into it.
10 April 2025
I booked in for a brake fluid service , it was completed quickly, service was polite and friendly.
10 April 2025
Yet again exceptional customer service from Danielle
09 April 2025
very prompt
06 April 2025
Very welcoming team
06 April 2025
Car was completed on time
04 April 2025
.
04 April 2025
The staff at Ruxley are always super helpful & welcoming.
04 April 2025
They did what they were supposed to
04 April 2025
Everything was good apart from my car arrived in perfect condition and when I collected it my car was covered in dust which I wasn't too happy about especially when I just had the car detailed
03 April 2025
Easy to book a slot; work completed on time.
03 April 2025
Very
03 April 2025
Tomi was very helpful and was able to sort the process of buying my new car promptly.
03 April 2025
I felt completely unpressured into accepting part exchange offer and purchase of another vehicle.
03 April 2025
Got the job done in know ti.e
02 April 2025
They were truthful Amazing
02 April 2025
It was only for a re call recently. I was able to wait in comfort. It only took an hour so as no problem.
01 April 2025
No issues whatsoever, friendly staff, job done quicker than expected.
01 April 2025
Excellent customer service from reliable and helpful staff.
31 March 2025
Excellent friendly and knowledgeable staff. The work was undertaken on the agreed date and completed on time. The only reason I did not ward 5 stars was because I had to wait a month for the appointment.
31 March 2025
Friendly service
31 March 2025
Bradley was very informative. Kept up to date. And I even got a free Hoover and clean of my car
31 March 2025
My car was cleaned inside and out on collection and parked where I dropped it off.
31 March 2025
I'm pleased with the outcome.
30 March 2025
My car needed a new drivers side door seal. I would not have expected it to become detached. The cost was >£500 which I thought was excessive. I agreed to pay it because the didn't think I had much choice.
30 March 2025
Great job
28 March 2025
Elliott was very helpful and kept me informed throughout the process.
25 March 2025
Again down to Michael and Dave
24 March 2025
They made me feel like I was there only customer
24 March 2025
Very helpful
23 March 2025
I'm usually disappointed on this occasion Michael & BMW did what they should have
23 March 2025
Daniella is do helpful. Repairs done quickly and done very well.
22 March 2025
All staff was very friendly and helpful. The recall service was done on the same day.
22 March 2025
Completed the work quickly and efficiently.
18 March 2025
As always it is a great centre for service
17 March 2025
Efficient and well communicated
17 March 2025
Offered a curtesy car when my car work was taking too long, that was really helpful
17 March 2025
Great service and excellent staff
15 March 2025
Great service
13 March 2025
Michael Sly provided all the answers I needed and was clear with his explanations. The car was cleaned as promised and all the required work completed on time, including additional work which I was notified of.
12 March 2025
Excellent service as usual.
12 March 2025
Another very good experience combined with excellent service when my car had a problem two weeks earlier.
11 March 2025
Check in worked fine and the car was ready to collect by 3pm
11 March 2025
Very satisfied. No complaints
10 March 2025
Excellent service.
10 March 2025
Every member of staff is professional and helpful.
09 March 2025
As above.
09 March 2025
I am unhappy that I spent thousands of pounds, and they could not remove the bits of insulation or provide a price to replace the required parts.
09 March 2025
Very good service from SJ Ruxley. They got involved in my outstanding issue and resolved it in a quick and efficient manner.
09 March 2025
Tell staff to be kind and understanding. And try and go the extra mile with the public.
09 March 2025
Cost
08 March 2025
In this day and age it's good to see so many efficient people working in customer relations top marks
07 March 2025
A+
06 March 2025
A special mention for the head mechanic for his time and effort in resolving my issues.I believe his name is Dan.
05 March 2025
Everyone looks very happy with what they are doing there
05 March 2025
Great staff to deal with at this dealership, it's the most important thing besides the car of course. Recently had a terrible experience with a different BMW dealer, needless to say I didn't buy a from that one
04 March 2025
I used the fast lane service so i waited in the showroom. Coffee on tap, pleasant environment, warm welcome on arrival and with a good book in tow the time flew by. And the car was fully valeted too. Excellent.
04 March 2025
My car was returned spotlessly clean inside and out. All paperwork ready.
04 March 2025
I was very satisfied as there was regular communication throughout the duration my vehicle was with Stephen James Ruxley.
04 March 2025
Timely booked, car arranged and timely collected. Can't go better than that.
04 March 2025
Service completed in a timely manner.
03 March 2025
Again, everything done with efficiency
03 March 2025
Amazing service
03 March 2025
A bit chaotic due to the rebuild of the BMW facility but it will no doubt be an improvement when the works are compeleted. However, the actual servicing was performed satisfactorily.
03 March 2025
From purchase to handover good communication, informative, personable and met all my needs
03 March 2025
Purley based on my recent experience
02 March 2025
Couldn't have done more to help!
28 February 2025
I received 3 videos with 3 different assessments for brake pad wear. Waste of your time having 3 people do the same job. Waste of my time if the information is inconsistent.
21 May 2025
Just a joy